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Our services | Support



Maintenance

B-informed distinguishes the following maintenance types:

  • Corrective maintenance and questions after Go Live

  • Extensions and / or supplements

  • Updates or upgrades

Thanks to an Service Level Agreement ("SLA"), the customer has a guarantee on availability and involvement of B-informed to follow any requested improvements and enhancements and to ensure the continuity of Odoo production environment.











Odoo dashboard of support tickets on a yodeck screen platform

Support

For registration and management of bugs, issues, features, actions and planning B-informed uses the Odoo helpdesk module.

A certain group of people in your organisation can access issues and report. These issues can be reported on the basis of a priority. You can always contact us directly by phone using our support line.

In the process, one or a few administrators will gain access to this system.


B-informed works with various types of classification of urgency:

Immediately: Issues that must be resolved immediately because the work has stopped. B-informed responds immediately and starts work immediately.

Urgent: Issues that must be resolved quickly because the work is disrupted. B-informed responds within 1 day and starts work within 2 days.

High: Issues that need to be resolved quickly but that do not disturb the work. B-informed responds within 1 day and starts work within 4 days.

Normal: Issues that need to be resolved but do not have direct consequences for the work. B-informed responds within 1 week and starts work within 2 weeks.

Low: Issues that must be resolved if there are no urgent issues. B-informed will perform the work if the issues with a higher priority have been resolved.

Nice to have: Issues that do not need to be resolved but that can be worked on if there are no other issues. B-informed will perform the work once the other issues have been resolved.