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The power of 23 languages, 120 countries, 450 employees, 700 partners, 5000 developers, 70,000+ customers and more than 2,500,000 users


Support

B-informed distinguishes the following types of maintenance:

  1. Corrective maintenance and inquire Go Live
  2. Extensions and / or supplements
  3. Updates or upgrades

Thanks to an SLA agreement, the customer has a guarantee on availability and involvement of B-informed to follow any requested improvements and enhancements and to ensure the continuity of ODOO production environment.

Odoo helpdesk

A certain group of people in your organisation can access issues and report. These issues can be reported on the basis of a priority. Of course contact also can be made directly by telephone.

Within the SLA B-informed has the following classification of urgency:

Immediately:

Issues that need to be solved directly because the work is stopped.

B-informed reacts immediately and starts flush with the work.

Urgent:
Issues to be resolved quickly because the work is disturbed.

B-informed respond within one day and started within two days of work.

High:
Issues that need to resolved quickly but do not interfere with work.

B-informed respond within one day and start within four days of work.

Normal:
Issues to be resolved but have no direct impact on the work.

B-informed respond within one week and start within two weeks of work.

Low:
Issues that need to be resolved if there are no urgent issues.

B-informed will carry out the work if the issues are resolved with a higher priority.

Nice to have:
Issues that need to be solved, but which can be worked on as there are no other issues.

B-informed will carry out the work as the other issues have been resolved


B-informed | The Odoo ERP specialist for medium-sized enterprises in the Services, Industry and Trade & Supply
                     With extensive experience in internationally operating organizations.